RETURNS

When you shop at You Hear, you can do so with confidence – the confidence of knowing that if you are not completely satisfied with your purchase, you can return it and we will provide you with an exchange, refund or repair within the guidelines outlined below. This policy applies to all purchases made from You Hear, whether in one of our stores or online.

The quickest and easiest way to return a product that is purchased online is to contact us on (08) 8298 5566 or email us at info@youhear.com.au

We want you to be 100% happy with your purchase and if the product isn't right then we will fix it, exchange or refund it!!!

PROOF OF PURCHASE

Please note that all returns, refunds, exchanges or repair requests must be accompanied by one of the following Proof of Purchase documents:

• Original purchase receipt (this is sent to your nominated email address for online purchases)

GOODS ARRIVED DAMAGED?

If, for some reason, your goods arrive damaged or inoperable we will do everything we can to fix the issue. Obviously, this is our responsibility and we will correct things as quickly as possible. Just call us on (08) 8298 5566 or email us at info@youhear.com.au.

HAVE A WARRANTY CLAIM?

All items shown on our website are covered by the relevant Australian manufacturers warranty. Return shipping to You Hear of faulty goods is payable by the customer.

As far as warranty claims go, we will do everything we can to ensure your warranty is processed smoothly and in a timely fashion. We have a great relationship with all of our suppliers, and will work directly with them to ensure any warranty issues are rectified ASAP.  Where possible and practicable we can offer demonstration or loan devices to see you through.  We are here to help. Ultimately, every purchase needs to end on a note that satisfies you and we will take every step to ensure that.

CHANGE OF MIND

If you have changed your mind about your purchase within the 30 day money back period, YouHear will be pleased to offer you a refund or exchange provided that:

• You return the item within 30 days of purchase;
• You provide Proof of Purchase
• The item is in acceptable condition including that:
  - It is in its original packaging, undamaged, unaltered and including instruction manuals and all accessories;
  - It is good working condition

In these instances the customer will bear the expense of returning the goods to You Hear whether to one of our stores or online.

If you are unable to provide satisfactory Proof of Purchase, You Hear may, in its absolute discretion, provide you with an exchange or refund to the current value of the item provided that:

• The item is in re-saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unused and as sold); and
• We can verify that the item was originally purchased from You Hear; and
• The item is not a Special Order or one off discounted sale and or bonus or bundled item; and Satisfactory Identification (see below) is presented at the time of the return.

SATISFACTORY IDENTIFICATION

You Hear will accept:

• A current Driver’s License, including a Learners permit with photograph; or
• Proof of Age card that is approved by the Government with photograph and signature within the seal; or
• Australian or International Passport

BONUS ITEMS/BUNDLED ITEMS And Special orders

All bonus and bundled items attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned bonus or bundled item, or used portion of any gift card will be deducted from any refund.

Special Orders – Special orders are items heavily discounted, run out stock, custom manufactured, custom assembled or acquired as part of a manufacturer promotion. Please choose carefully as we do not offer exchange or refund on purchases unless the item is faulty, significantly different from what was shown to you, not fit for purpose, in breach of consumer guarantees or where otherwise required by law.

PAYMENT METHOD

We will refund using your original payment method or, where appropriate and at You Hear’s sole discretion, via EFT bank transfer. We are confident that you'll be thoroughly satisfied with your purchase from us.