RETURNS
When you shop at You Hear, you can do so with confidence – the confidence of knowing that if you are not completely satisfied with your purchase, you can return it and we will provide you with an exchange, refund or repair within the guidelines outlined below. This policy applies to all purchases made from You Hear, whether in one of our stores or online.
The quickest and easiest way to return a product that is purchased online is to contact us on (08) 8298 5566 or email us at info@youhear.com.au
We want you to be 100% happy with your purchase and if the product isn't right then we will fix it, exchange or refund it!!!
PROOF OF PURCHASE
Please note that all returns, refunds, exchanges or repair requests must be accompanied by one of the following Proof of Purchase documents:
GOODS ARRIVED DAMAGED?
If, for some reason, your goods arrive damaged or inoperable we will do everything we can to fix the issue. Obviously, this is our responsibility and we will correct things as quickly as possible. Just call us on (08) 8298 5566 or email us at info@youhear.com.au.
HAVE A WARRANTY CLAIM?
All items shown on our website are covered by the relevant Australian manufacturers warranty. Return shipping to You Hear of faulty goods is payable by the customer.
As far as warranty claims go, we will do everything we can to ensure your warranty is processed smoothly and in a timely fashion. We have a great relationship with all of our suppliers, and will work directly with them to ensure any warranty issues are rectified ASAP. Where possible and practicable we can offer demonstration or loan devices to see you through. We are here to help. Ultimately, every purchase needs to end on a note that satisfies you and we will take every step to ensure that.
CHANGE OF MIND
If you have changed your mind about your purchase within the 30 day money back period, YouHear will be pleased to offer you a refund or exchange provided that:
In these instances the customer will bear the expense of returning the goods to You Hear whether to one of our stores or online.
If you are unable to provide satisfactory Proof of Purchase, You Hear may, in its absolute discretion, provide you with an exchange or refund to the current value of the item provided that:
SATISFACTORY IDENTIFICATION
You Hear will accept:
BONUS ITEMS/BUNDLED ITEMS And Special orders
All bonus and bundled items attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned bonus or bundled item, or used portion of any gift card will be deducted from any refund.
Special Orders – Special orders are items heavily discounted, run out stock, custom manufactured, custom assembled or acquired as part of a manufacturer promotion. Please choose carefully as we do not offer exchange or refund on purchases unless the item is faulty, significantly different from what was shown to you, not fit for purpose, in breach of consumer guarantees or where otherwise required by law.
PAYMENT METHOD
We will refund using your original payment method or, where appropriate and at You Hear’s sole discretion, via EFT bank transfer. We are confident that you'll be thoroughly satisfied with your purchase from us.
If you need assistance changing these pieces, please refer to the pictures in your user guide.
If you do not have additional tubes or domes, let us know, and we can send you these items free of charge.
If for whatever reason you aren't 100% satisfied with our Hearing aid(s), you can return them to us within 30 days for a full refund.
There are restocking fees if you've had a custom earmould(s) made by You Hear ($79.95 per Hearing aid). We won't be able to cover the return shipping fees).
We make the return process very simple, and there are no discussions required to get a full refund within the 30 day trial period.
Once the Hearing aid(s) are received back in our office, a member of our team will contact you to confirm the refund has been processed within 72-hours upon receipt, provided that the Hearing aid(s) are still in good condition.
Returning:
If you are returning your Hearing aid(s) during the 30-day span, please follow the steps below:
Note: the returns policy will not apply, if not notify before shipping to us,if the Hearing aid(s) has been modified or damaged, or if the serial number has been altered, or if repairs have been made without the consent and knowledge of You Hear.
In such case, you will be billed for the full amount of the device.
Product Warranty - All our Hearing aid(s) come with a full 12 months manufacturer warranty that covers manufacturing defects.
The guarantee will not be valid if the Hearing aid(s) has been modified or damaged by the user, or if the serial number has been altered, or if repairs have been made without the consent and knowledge of You Hear.
42 Miller Street
Seacombe Gardens SA 5047
Capital Shopping Centre
Shop 1, 6-12 Capital Rd
Mawson Lakes SA 5095
Living Choice
Woodcroft Wellness Centre
177 Pimpala Rd
Woodcroft SA 5162
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